CATEGORY:Widening your range of abilities

The Perfect Employee and Emotional Intelligence

In #ceochronicles article 22, we asked, ‘What qualities make up a perfect employee?’

We listed out the four main qualities of a PERRfect employee are –

• Proactivity
• Emotional Intelligence
• Reliability, and
• Resilience

Once we identified these qualities, you asked, sometimes nicely and sometimes impatiently,

• What the heck is Emotional Intelligence?
• How does it help?
• How do I get it?

Many years ago, I asked these very same questions! The answers changed my life in more ways than I ever imagined…

To answer first the question,

What is Emotional Intelligence?

We don’t need to look too far away or too far back.

“Singapore Government raises DORSCON Level to Orange!” said the headline.

Peter panicked.

“This is terrible!” he screamed at his wife. “We will run out of food and essentials! There is no place to run! We need to barricade ourselves! We need to protect ourselves! How can God do this to us? It must be all those nasty immigrants!”

By the end of the day, Peter and his wife,

Purchased as many noodles packets (200) and as much rice (50 kgs) as they could and stocked up on 40 cartons of bottled water.

Bought as many toilet paper rolls as possible.

Obtained (from a grey market source) 2,000 face masks.

Obtained (from the same grey market source) 60 bottles of hand sanitiser.

Had fights with all the shops and markets they went to, when they were told that there is a limit on the number of items they could purchase.

Carried all their purchases from the car to their apartment in suitcases so that no one would know what or how much they had.

In the coming days, Peter spent his time avidly following social media stories and news and becoming more worried and scared. He also forwarded and shared many scary stories and anecdotes with everyone he knew.

Two days later, he heard that one of the apartments in his condo had a suspected case. He told his wife, and they agreed that they would not go anywhere near that apartment (or that block!).

When one of his neighbours mentioned on WhatsApp that he had run out of masks, Peter sent out a message saying that he, too, had run out of masks and sanitiser.

When his neighbours put together a watch group to sanitise the elevators and common areas, Peter smiled grimly and waited for them to fall sick.

“Singapore Government raises DORSCON Level to Orange!” said the headline.

Paul pondered.

“This is terrible!” he said to his wife. “This is going to affect all of us individually and as a country. I hope we will be able to work together to deal with this problem calmly.”

“What should we do,” his wife asked. “Do we need to hurry and buy masks and food?”

“Let’s first understand the situation properly,” said Paul.

Over the next few days, Paul and his wife,

Spoke to all their relatives and friends, and assured them that all would be fine.

Read as much as they could about the Corona Virus and its spread and impacts.

Shared relevant information with their networks to calm some of their friends down.

Evaluated what they had at home and calculated that they had enough for a week, or even two weeks if they were economical.

Visited the family of a suspected case in their condo, and offered their help.

Helped put together a watch group to disinfect the elevators and common areas.

Shared their extra stock of masks and hand sanistiser with a neighbour who had run out.

Continued to stay in touch with their friends and relatives, asking if anyone needed help.

Did you spot the differences?

Paul, even though in the exact same situation as Peter, acted differently.

He was self-aware. He did not panic or give in to fear.

Paul controlled his emotions. He did not react without thought.

Paul knew what he wanted and why. He planned the way forward.

He cared. And looked beyond himself.

He recognized others’ needs and helped. He stepped up and added value.

This is the essence of Emotional Intelligence. Our ability to know ourselves, control ourselves, understand our and others’ motivations, empathise and care.

Who would you prefer as a neighbour or a colleague or as a boss?

I know that I would much rather have Paul, any day, any where, any time.

How does Emotional Intelligence help?

As we saw, in the stark difference between Peter and Paul, Emotional Intelligence helps you be calm, serene and thoughtful, even in the most dire of situations.

Emotionally intelligent employees are dependable and reliable.

They look at the whole picture and act with thought and planning.

Such employees understand not just their own needs, but the needs and requirements of others around them.

They recognize that ‘no man is an island’ and put their team or community ahead of themselves.

By doing all this, they build an amazing reputation. Their colleagues respect them. Their peers recognize them as leaders. The entire team (or organization) looks to them in times of crisis.

Being Emotionally Intelligent sets you apart and puts you ahead.

How do I become Emotionally Intelligent?

There are 8 steps to becoming Emotionally Intelligent.

These include –

1. Understanding your emotions and tapping into them
2. Seeing the links between your emotions and your behaviour
3. Accepting yourself
4. Planning your behaviour
5. Knowing what you want and why you want it
6. Learning to open your mind
7. Understanding others and recognizing how they feel
8. Measuring the impact of your behaviour on others

Since this article is already quite long, may we dig deeper into these 8 steps in the next article?

In the meantime, if you are eager to know more, do check this link out – a 2 minute video and a superb summary of the 5 components of Emotional Intelligence.

The Eight-Step Path To Inner Peace…

Being Emotionally Intelligent is more than about doing well in your career.

It makes you calmer, helps you de-stress, and leads to a deep feeling of happiness, with yourself and with others.

Being Emotionally Intelligent makes you more positive, more accessible, more likable and more reliable – all of which lead to your fulfilling your belonging and esteem needs, thus leading to a life full of contentment and satisfaction and inner peace.

****

If you believe you are Emotionally Intelligent, pat yourself on the back, click like and comment, “YES!”.  If you do not believe so, let’s start our journey together today.

Cheers | Shesh | Singapore | 18 February 2020.

Post Script :

1. For other interesting CEO Chronicles click here.
2. Follow me so that you don’t miss the next issue of CEO Chronicles.

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The Proactive Employee

In the previous #ceochronicles article, we asked, ‘What qualities make up a perfect employee?’

We listed out the four main qualities of a PERRfect employee are –

• Proactivity
• Emotionally Intelligence
• Reliability, and
• Resilience

After reading the article, you asked me –

• How do you define a Proactive Employee?
• How can I be (and be seen as) a Proactive Employee?”

Both good questions. Let’s start with understanding…

What does ‘being proactive’ mean?

Proactive employees look ahead. They anticipate needs, problems and possible outcomes.

Proactive employees plan ahead.

Proactive employees take responsibility and ownership. They focus on solutions.

To understand the concept better, let’s meet Gerry and Evan, two young professionals.

Gerry and Evan were nominated by their company to attend a three day conference in Kuala Lumpur in the following month. Both of them were thrilled and excited.

Evan told his family the news, and then sent out a WhatsApp message to his friends and groups. He then filled in the travel and hotel requisition forms and handed them over to Admin. Evan had never been to KL before, so he spent some time looking at a few websites to see what KL had to offer. He was sure he was going to have fun and eagerly anticipated the trip.

Gerry did more.

Gerry, too, told his family, and sent out a WhatsApp message. He, too, arranged to book his air tickets and hotel room, and then arranged the car for the airport to the hotel. He then checked if there were any travel restrictions, and any visa requirements (there were none). Gerry then went through the agenda and program for the event. He looked for, but couldn’t find the list of delegates, so he wrote to the conference organizers who sent him the list. He went through the list to see if he knew any of the delegates. While doing so, he found that he had met two of them before and was connected through LinkedIn to 6 more. He wrote to each of them expressing his happiness that he was going to meet them in person, and arranging to have a cup of coffee with each.

Going above and beyond…

Gerry then ran through the various events, and chose the specific presentations and break-out sessions that he thought would be of most value. He then wrote messages to three of the speakers, requesting them for some of their time to meet, during the conference breaks. Then, he called the organizers again, and asked them to clarify the dress codes. Following the call, he made a note to pack a suit for the gala dinner and a pair of sneakers and shorts for the ‘fun-filled team building activity’.

Gerry then ensured that he would have at least 200 business cards, as the conference would host about 100 delegates. He purchased a digital recorder so that he could record the sessions that he was most interested in.

A week before the conference, Gerry purchased a ‘data pack’ for his phone under a promo so that we did not have to depend on the venue wifi. He purchased about 200 ringgit in case he needed to tip or purchase sundry items for cash. He spoke to HR and confirmed that the company insurance covered Malaysia and noted down the contact details for the KL branch office.

Finally, Gerry asked his family what he could bring them from KL, and noted down their requests.

It’s not an accident that people like Gerry always seem to be on top of things. They have a spare USB drive to loan, a digital copy of the manual that no one else can find, or a pain killer when someone’s in distress.

These are the people we naturally turn to when we are in need. These are also the people who are most often selected as managers, team leaders and project directors.

How can we be proactive employees, you asked?

To be consistently proactive, you need to embrace…

The Six Habits

What is the proactive employee’s secret? How are they able to be prepared for almost any situation? Here are six habits that you can practice to become and be a proactive employee.

Think Ahead & Stay Ahead

Try and think ahead – at least 4-6 weeks into the future. Many of us think about today and perhaps tomorrow. By thinking ahead, you will have enough time to plan and prepare for various events and situations. By reaching out to his connections well ahead of the conference, Gerry was able to meet one-to-one with almost a dozen people, enhancing his network, learning about new opportunities, building the foundation for robust relationships.

Do today what most people set aside for tomorrow. Take care of your regular tasks, even if they are not enjoyable, now. This will allow you to reduce, if not prevent, molehills from becoming mountains.

Finally, learn to prioritize. All of us have myriad tasks on hand. This can seem overwhelming at times. Focus on what is most important, complete it, and move on to the next. You will get a sense of satisfaction from each accomplishment, which will spur you on to the next.

Set Goals & Own Them

Set goals for yourself. Proactive employees hold planning sessions with themselves, and set realistic goals for the future. They allot deadline dates and they schedule time to work on them. By doing this, you can make your own future.

Own your goals. You are the only one who can drive and accomplish your objectives. Yes, people will support and help, but you are in the driver’s seat. Take charge and take responsibility.

Finally, focus on what you can actually achieve. You will know the fantastic Serenity Prayer – “Please grant me the courage to change the things I can, the serenity to accept the things I cannot, and the wisdom to know the difference.” Too often, we stress ourselves about what we cannot control or influence, thus impacting our ability to achieve what we actually can.

Participate & Engage

Get involved. Proactive people are never idle observers, they are active participants. They engage and influence. Once engaged, they contribute. They don’t stand by or react.

Listen carefully. Be situationally aware – know what is going on around you. Recognize that you are a piece of the whole and that you can influence the environment positively.

The more you engage, the more you can learn, the more you can exert your influence and more you can contribute positively.

Use Checklists

Make a checklist. Proactive employees use checklists for all events or activities, such as meetings, travel, conferences, sales calls, workshops and interviews. Checklists save time and money and prevent errors.

Read what Dr. Atul Gawande writes in his international bestseller, “The Checklist Manifesto” – simple checklists are essential for anyone working to get things right. Checklists convert goals and plans into simple action plans, which are visible, doable and trackable.

Review Results

Review the outcomes of your planning and doing. Proactive employees don’t just carry out planned tasks and events, they make sure the results are worth the time and effort expended. They ensure that they are indeed completing the 20% of the tasks that yield 80% of the results.

Reflect on whether you are making the best possible use of your time. If you aren’t reaching your goals, review the steps you are taking. Can you eliminate some steps? Shorten some? Should you do something differently?

Learn from your setbacks. If we go through a failure, we must learn from the experience. What things could we have done differently? What different things could we have done? By converting every shortfall into a lesson, we will only become even better at being proactive.

Focus on Solutions

Develop the right attitude. Proactive employees use many tools and techniques, but a big part of being proactive is their state of mind.

Start with a positive outlook. Many of us find it easy to see life as a series of problems and hurdles. Proactive employees tend to see life as a series of achievements and successes – they need only find the route to these.

Look for the best possible outcome of every situation or problem. Then, work towards this outcome. Think of yourself as a problem-solver, not a problem-identifier.

A Way Of Life…

Being proactive is a way of life.

The more times you think ahead, the more goals you set and achieve, the more comfortable you will become with planning. As you see your days running smoother, with fewer crises and problems, the more you will be encouraged to become proactive in everything you do.

Proactive means “acting beforehand”. Taking action in the present will influence things in the future – even the future itself.

Develop and nurture these six habits –

1. Think Ahead & Stay Ahead
2. Set Goals & Own Them
3. Participate & Engage
4. Make Checklists
5. Review Results
6. Focus on Solutions

And you will be an outstanding, productive and proactive employee…

Hallo! What about Gerry and Evan? What happened with them?

Oh, I almost forgot. Evan had a nice time at the conference; he came back with a bag full of goodies and handouts, and knowledge about 3 new topics that were presented.

Gerry came back with much more. He came back with more than 20 new professional connections, two offers to meet and discuss possible career opportunities; appointments from two prospective customers that Gerry’s company were hoping to acquire; and a very nice testimonial from the conference organizer to his boss, praising him for his attitude and engagement. Finally, he enjoyed his wife’s delight when he presented her with a lovely Selangor jewelry case…

****

Cheers | Shesh | Singapore | 04 February 2020.

Post Script :

1. For other interesting CEO Chronicles click here.
2. Follow me so that you don’t miss the next issue of CEO Chronicles.

#ceochronicles #careeradvice #careers #bestadvice #hiringandpromotion #personaldevelopment #success #leadership proactive employee proactive employee

The Gang Of Four

(and the Mystery of the PERRfect Employee)

“Wow, I love this Japanese scotch,” said Chow Yen, “It is so smooth.”

“I am really glad.” said Anders. “I find it amazing, but I was not sure if you would like it, too.”

Faizal sipped on his orange juice. “Okay, whose turn is it today? And what is the problem we need to solve?”

“My turn,” I said, “and thanks for taking the time. Remember, when we last met, I spoke about recruiting a senior manager for our engineering services division? It’s been five weeks and almost 20 candidate interviews and we are still far from finding the right person.”

Chow Yen leaned forward. “20 interviews? Wow, that’s a lot!” Chow Yen was the General Manager of a logistics company, and ran a team of more than 500 people.

“I agree,” said Anders, “20 interviews means at least 200 candidates? That’s a lot of time and resource to fill one position.” Anders was the COO of a shipping company with operations across the world.

“I know,” I said glumly, “that is why I need the help of the Gang of Four.”

Faizal laughed. “You are not going to let that name go, Shesh?” he asked, “We sound like a set of B-movie villains!” Faizal was regional CEO of a global manufacturing company.

“If it was good enough for Sherlock Holmes, it is good enough for me!” I shot back.

The Gang Of Four is the informal group of four friends – Anders, Chow Yen, Faizal and I – which meets once every 5-6 weeks to catch up, and more importantly, to discuss issues and problems each of us was facing and to find approaches and solutions together. Today, we were in a rooftop bar just outside the CBD, enjoying the evening breeze.

The Perfect Employee

“Coming to the issue at hand,” I continued, “my question is this – what qualities make up a perfect employee? What should we be looking for and testing for? Somehow, all my recruitment policies and processes don’t seem to be choosing the right people. The ones we recruit are okay functionally, but behaviourally fall well below the bar.”

“If I have to answer this, I need at least 2 more drinks,” said Chow Yen, smiling.

“This is a good problem to solve, Shesh – what qualities make up a perfect employee!” said Anders. “I know the first quality I look for. May I start?”

“Of course, Andy, go ahead!” said Faizal, leaning back.

The Proactive Employee

“Whoever I hire has to be #proactive.” said Anders. “She must think ahead, take initiative and do things without being instructed or asked.”

“I agree 100%,” said Chow Yen. “I call this ‘self-management’. We must not need to tell the employee what is expected. He should know what needs to be done, do it and then after reporting completion, move to the next activity.”

“Wow,” said Faizal, “I think we are all brothers of different mothers! I feel the same way, though I call this quality ‘self-motivation’. Such an employee knows what his role is, and does what it takes. He is persistent, doesn’t get impacted by failure, and keeps moving forward towards his goal.”

“Such people are naturally positive, too,” said Anders. “They look for and at the bright side, constantly see opportunities rather than problems, and motivate and encourage the people around them.”

I was scribbling as fast as I could. “Proactive, self-managed, self-motivated, positive,” I wrote, and hoped that I would be able to read my writing later.

“I remember an amazing quote by a US Senator, #williamsprague,” said Faizal, “He said, ‘Do not wait to strike the iron when it is hot. Make the iron hot by striking it.’ That is what I call being proactive.”

“Thank you, this is great,” I said, “What’s the next quality?”

The Emotionally Intelligent Employee

“I look for people with high #EQ – candidates who are emotionally and socially aware,” said Faizal. “They tend to be more friendly, open, responsive and flexible.”

“Very true,” agreed Chow Yen, “An emptionally intelligent employee also knows how to adapt to different situations and teams, and so, tends to be much more versatile.”

“This is a tough one for me,” said Anders, “if I have to choose between IQ and EQ, I tend to go with the former. He may not be as flexible or adaptable, but he can deliver results.”

“So are you saying that you would prefer a competent jerk?” joked Chow Yen.

“No, no,” protested Anders, “no jerks, please! EQ is important in certain roles, and less necessary in others; IQ is critical in all roles.”

“I am not so sure,” I said, “I understand where you are coming from, Andy, but in my experience, average intelligence + hard work + EQ makes for a very trainable and competent employee.”

“Fair enough,” said Anders as he digested this input, “I get where you guys are coming from.”

“I agree,” Chow Yen said, “I remember reading that ‘Emotional Intelligence is not the opposite of Intelligence. It is not the triumph of heart over head – instead, it is a unique intersection of both.’”

“Thanks, guys,” I said as I finished writing, “may I share what I believe is a really important quality?”

The Reliable Employee

“The most important quality in any employee,” I said, ‘is #reliability. The candidate needs to his team and his colleagues can depend on.”

“Absolutely,” said Anders, “this is a critical quality. An employee who does not keep his commitments, or misses deadlines, or arrives late to meetings and appointments is a serious menace to his team and the organisation.”

“No disagreements here!” exclaimed Faizal. “This is a baseline requirement, especially for senior and top management. I do not promote anyone who is not known to be dependable and consistent.”

“Agree wholeheartedly,” said Chow Yen. “a reliable colleague is far more valuable than a smarter colleague who is not as reliable. A couple of months ago, I had to let one of my business managers go because he was always delivering less than he promised.”

“Have you guys heard of Wolfgang Schauble?” asked Anders. “He is one of Germany’s most senior politicians. He has often said, ‘Reliability is the pre-condition for trust’. And I think he has hit the nail on the head. I cannot trust someone who I cannot rely on.”

“That’s a great quote!” said Chow Yen. “I am going to put it up on my wall.”

The Resilient Employee

“If we are done, may we move on to the next?” asked Chow Yen, after having ordered his next drink. “I have one quality that I look for carefully : #resilience. Every employee, especially in today’s crazy world, needs to be resilient. This is not a quality that is talked about much, or even understood much.”

“What do you mean by ‘resilience’?” asked Faizal, leaning forward.

“Resilience is the ability to adapt,” said Chow Yen, “a measure of a person’s mental and emotional plasticity.”

“Yes, and the ability to get hit and then get up and keep fighting,” said Anders, who is a big MMA fan.

“I agree,” I said, “Resilience is a rare and amazing quality to have. To me it connotes adaptability and agility. A resilient employee is usually a dependable and proactive one.”

“Now, I get it.” said Faizal. “And I agree – this is a great quality to have. I must note this down.”

“My Finance Director’s office has a great poster that moves me everytime I see it,” said Chow Yen, “it says, ‘My roof collapsed in last night’s storm. Now I can see the moon when I look up’.”

“Oh wow, that is beautiful!’ I said.

“Amazing quote,” said Anders, as he rose and stretched. “Gentlemen, I have to take your leave. Thanks for a wonderful evening. Shesh, will you share a recap of our discussions?”

The PERRfect Employee

From: vshesh@radicaladvice.net
To: anders@shipco.com; faizal@manco.com; chowyen@logco.com
Sent: Friday, January 9, 2017 10:55 PM
Subject: The Gang of Four : meeting #11

Gentlemen,

A quick recap of our discussions this evening.

The main question : ‘What qualities make up a perfect employee?’

All of us agree that the four main qualities (of a PERRfect employee!) are –

• Proactivity
• Emotionally Intelligence
• Reliability
• Resilience

Please prepare yourselves, when we meet next, to discuss this further. How do we test for these qualities? How do I, as a prospective employee, develop these qualities?

Have a great weekend!

Best regards…

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If these four qualities of the ‘PERRfect Employee’ resonate with you, click 👍🏻 below, and shout out “YES!” in the comments.

I hope you have enjoyed reading this instalment of CEO Chronicles. As always, I look forward to your feedback and suggestions! Please send me a message or write to me.

Cheers | Shesh | Singapore | 14 January 2020.

Post Script :

1. For other interesting CEO Chronicles click here.
2. Follow me so that you don’t miss the next issue of CEO Chronicles.

#ceochronicles #careeradvice #careers #bestadvice #hiringandpromotion #personaldevelopment #success #leadership perrfect employee perrfect employee

WHAT DO I CHOOSE?

Hi, Shesh, the article, “Victim to CEO” was truly inspiring. I am at a career crossroad, and there are pros and cons to which ever path I take. How do I choose?

CONVICTION OR COMPROMISE

Hi, Selwyn!

You (and all of us) always have two choices.

One, you can abide by your conviction. Or, two, you can make a compromise.

Conviction is the more difficult option. Usually this means that there is immediate or short-term risk or pain. We may have to step on some toes. Also, the future is difficult to predict, so how can we be sure that taking this path will necessarily be right?

Compromise is the easier option. By compromising, we are minimising present risk in some form. We are probably making someone else happy. Here again, the future is far away, and can be put out of one’s mind.

Both choices have consequences.

Conviction, in the long run takes you where you want to go.

Compromise, in the long run, tends to lead to further compromises, till your path is as twisted as a bundle of yarn.

I know that I have always leaned towards conviction. I have always believed in myself, walked my own path. It has been rewarding and meaningful.

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What would you choose? Conviction or Compromise? Please share your choice in the comments.

If this post resonates with you, please click 👍🏻 below and let me know!

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