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“I am shy,” said Jazen.
“Basically, I am an introvert. I don’t feel comfortable meeting new people. In fact, in my school and college days, I had very few friends. Mostly, I was invisible!”
“Now, you are telling me that just talent and hard work are not enough.” Jazen continued.
“And that, if I don’t network, I will be left behind, passed over and not achieve my aspirations.”
“What should I do?”
My heart went out to Jazen. I know exactly how he felt. I had met so many young professionals like him – sincere, hard-working, passionate – but aloof and shy and ‘invisible’.
How frustrating it was for them to see less-capable colleagues move ahead because they were more outgoing and confident and assertive!
“May I tell you a story, Jazen?” I asked.
“Yes, go ahead,” Jazen said, as he sat forward in his chair.
This story is about a young lady. Let us call her Rupa.
Throughout school and college, Rupa was the “shy girl.” The girl who nobody knew. Even her teachers, sometimes, would struggle to remember her name.
Rupa wondered why it was so hard for her to make friends and enjoy social events. But, as the years passed, she became so used to being known as “shy”, that she gradually accepted it as part of her identity.
In her final year of college, a counsellor administered a psychometric test to Rupa. As they went through the results of the test, she had a ‘Eureka’ moment. She was an Introvert!
Rupa read everything she could about personality types. She realized that she was not alone – that nearly half the population shared some or all characteristics of introversion.
Rupa learnt that there are many benefits from being an introvert – the ability to listen, the ability to think ahead and plan, the capability to reflect and review, the inclination to view the world rationally and calmly.
She also learnt that the corporate world is not kind to an introvert. Because it is hard to be open, difficult to make small talk, painful to establish rapport with new people, she realized that she was at a disadvantage when it came to attending networking events and building new relationships, which are crucial elements of employment and employability.
While this was discouraging, Rupa squared her shoulders. Now she knew. She knew who she was, and what strengths this gave her, and what weaknesses she had to overcome.
In her usual thoughtful way, she listed out steps that she could take to overcome this ‘disadvantage’ and turn it into an asset.
First, Rupa cast her mind back to recalling all the interactions that she had witnessed – between her classmates, her brother’s friends, even her parents.
She listed out the normal topics of conversation –
She then listed out two things more –
On completing this exercise, she decided to test it with two of her classmates who were outgoing and had many ‘friends’. She felt nervous and worried but gathered the courage.
She reached out to the first classmate and then the second and put her plan in action. She started the conversation and then asked a few questions. Soon, all she had to do was listen! In both cases, the classmates talked and talked and talked. And Rupa listened and nodded and assented.
Within a week, both the classmates were seeking Rupa out. They loved that she was such a good listener, and that they could talk to her about anything.
“You are such a good conversationalist,” said one classmate, not realizing that Rupa barely said more than 10 words during the whole time!
This exercise gave Rupa confidence. Even better, over time, the two classmates then introduced Rupa to their friends, thus expanding her network without her seeking it!
Delighted, Rupa moved to the next step.
Rupa had already realized that she was not the only introvert. Many of her classmates were, too!
She also realized that she felt more comfortable talking to other quiet or mild people.
So, Rupa drew on her reserves of empathy.
Instead of being scared of starting a conversation, she focused on how she could help other introverts by interacting with them. After all, who could empathize better with an introvert than another introvert?
Again, she chose two classmates.
Rupa reached out to them in her gentle and unassuming way. She did not push. She let it be known that she, too, was shy, but was available to talk.
It was slow going, but step by step both her introvert classmates opened up to Rupa. Over the course of the next 3 weeks, she learnt about their amazing talents, their achievements, their lives. She felt so good!
“We’ve been together for so many years, and never known one another!” she thought.
At the end of the third week, one of the classmates thanked Rupa. “I am so glad that you reached out to me,” she said, “I have never had real friends before…”
Rupa was on a high! She moved to the third step.
Rupa had avoided social networks.
Yes, she had a Facebook account and a LinkedIn account, but they were mostly dormant.
She realized that she had not understood the power of these online networks. Now, she recognized that such networks were good for an introvert – that people like her could nurture and build relationships without having to take the stress of face to face interactions all the time.
Rupa revived her online networks and re-connected with her few connections.
Gradually, she started adding one or two thoughtfully, evaluating each to ensure that she picked people who she could add value to, and she could gain learning from. She tentatively started writing a few of her thoughts as posts and articles on LinkedIn and was delighted to see many readers liking and commenting on them. This encouraged her to extend her writings to Facebook, and to open a Twitter account.
In a few months, Rupa had a decent sized online network, and had even developed some of her connections into friends, with whom she would chat one-on-one. Two of her connections had even reached out to her asking if Rupa would like to consider a position in their companies.
Rupa, the introvert, had learnt how to network!
“So, what do you think?” I asked Jazen, sipping on some water.
His eyes shone.
“Thank you for sharing this amazing story,” he exclaimed. “Did you know Rupa personally?”
“Yes, I did,” I said, “She was a member of my team, but much later.”
“Where is she today?” he asked.
“Oh, Rupa is now the General Manager – Operations with a large insurance company,” I answered.
“Do you know of other introverts who have done well?” Jazen continued.
“Dozens. Hundreds, probably,” I said, smiling, “ and most of them very successful!”
“Wow!” he said, and sat back. His eyes continued to shine.
Jazen and I kept in touch regularly. 8 months later, we had the opportunity to meet at an industry conference. We shook hands happily, and then agreed to catch-up for coffee during the first break.
“So, I hear things are going well?” I asked.
“Very well!” said Jazen. He seemed much more confident than when we had last met. “As I have informed you, I am now managing a small team, and we are building some amazing apps.”
“And how’s the networking going?” I asked, smiling.
“Rupa’s story was a turning point in my life, Shesh,” Jazen said, with seriousness. “In the last few months, I have followed the learnings from her story and life has changed so much, for the better!”
“I am so glad,” I said, smiling with delight.
“And not just for me,” he continued. “I am now passing on these learnings to other introverts, and each of them is reverting to me saying how things are improving and how they are doing so much better.”
“Can you please thank Rupa for me?” he asked. “I owe her so much!”
“I will,” I promised, “and perhaps someday, you could both meet?”
“Oh, that would be wonderful! I look forward to meeting her!” said the introvert.
****
[Note : This is part 3 of a three-part series on Networking]
Does this article inspire you to take steps towards enhancing your networking skills? Take the first step today. Make a commitment. Tell me a ‘yes’.
In three months, let us revisit this article and check on your progress.
Cheers | Shesh | Singapore | 20 October 2020.
Post Script :
#BillionDollarLearnings #radicaladvice #ceochronicles #purpose #mentoring #careers #career #careeradvice #careerguidance #bestadvice #personaldevelopment
No one taught me how to network. In fact, when I was young, I was told that networking was ‘sucking up’.
I was told that it was not for smart and capable people, but only for weak fools who needed to survive on the whims of others.
Just like much of the advice I was given when I was young, IT WAS WRONG!
But I was foolish. So I followed the advice I was given.
I was also arrogant. I believed that I did not need others.
“My work will speak for itself”, I thought.
“My outstanding performance will make me stand apart and visible”, I believed.
“Networks are for suck-ups”, I consoled myself. “I can do this on my own!”
But, even foolish and arrogant people change over time.
As I saw others progressing faster, as I noticed colleagues being chosen, as I slid back in the hierarchy of life, I realized that just talent and hard work are not enough.
I needed to do more.I needed to do something different.
So, I reached out to my mentor.
“Okay, Shesh,” she said, after she had listened patiently to me. “Let me ask some questions.”
“You said that you are efficient, hardworking and always deliver. I have known you for a while and I agree. But, your management promoted Ronald. Let us try and figure out why.”
“Okay,” I said reluctantly. I was not keen on talking about Ronald. We had joined the company at the same time, and he was now two levels ahead of me.
“Is Ronald efficient, too?”
“I guess so,” I muttered.
“Does he work as hard as you?”
“No!” I burst out. “He never stays late, he goes out to lunch with our colleagues, he rarely comes in on weekends!”
“Does he deliver his results?”
“Yes,” I said, morosely.
“So, how does he do this? He is efficient, he delivers results, but he seems to work much less.”
“I don’t know,” I muttered, looking down.
“Do you think you can find out?” my mentor asked, kindly. “May be spent the next 2-3 weeks observing Ronald and seeing what he does differently?’
She saw me squirming. “I think it will be very helpful, Shesh,” she said, still kindly, but with much more authority.
I agreed.
I did not enjoy the next 3 weeks.
Not only did I shadow Ronald, I also saw that he was having a wonderful time.
Ronald knew how to network. He would rarely sit at his desk. He moved around the office leaning against other’s desks, talking and laughing. At times, he would pull up a chair and sit for longer, listening and nodding.
And when he was at his desk, a stream of colleagues would come by and chat and laugh and even flirt!
One day he went to lunch with the HR team. The next, he brought in a couple of burgers which he shared with the CFO in his office. On Friday, he bought 12 donuts, kept in on his table and shouted, “First come, first served!” and stepped away from the stampede.
One Monday, he asked me out for lunch. The cheek!
“Sorry,” I said, “I am busy, I have to complete the monthly RFQ.”
“Come on, Shesh,” Ronald said, “there’s always time for work. There’s this new Indian restaurant I am dying to try out. Be a pal!”
But I was firm, and refused. Why did I feel so terrible?
In the third week, I asked some of the members of my team what they thought of Ronald.
“Oh, he’s so wonderful,” said Anna, “he lights up the room!”
“Ronald? Such a lovely guy!” said Yu Jian. “Always willing to help, even when he is really busy!”
“You know, he got my son the Pokemon set when he returned from Bangkok!” gushed Minnie.
Honestly, I was getting quite tired of Ronald. At least the three weeks were coming to an end.
I was back at my mentor’s place. I had just recited (with the help of my notes) everything I had learned about Ronald.
She sat back and smiled. It was not a nice smile. It was the smile of an executioner before he swung the axe.
“Thank you, Shesh,” she said. “It mustn’t have been easy.”
I grunted.
“I have a question. Let us say that you and Ronald are each given a big project. A project that neither of you can complete just by using your own team. Clear so far?”
I nodded.
“Both of you are given the same timeline, and it is tight.”
“Which of you, do you think will get the support from your colleagues to help finish this project, in full, on time?”
My mouth opened to speak, and then shut. I looked at her. She was looking back at me, a tiny smile on her face. She waited.
It took me more than a minute to squeeze out the words. “Ronald will.” I said.
“What about you?”
“Well, some of them will help…” I started. “A few of them may help…”
I shut my mouth and pondered. “May be one or two of them may help me,” I said, quietly.
“What do you think makes your colleagues want to help Ronald, but not you?” she asked, gently.
“They like him. They consider him a friend,” I answered. “He does things for them. Listens to them. Buys stuff. Donuts and pizzas. He talks to everyone all the time.”
“Would you say he invests in them?” she asked.
“Hmmm, yes, he does.” I replied.
“Would you say he gives a lot to them,” she asked again.
“Yes, he does.” I said.
“Does he do this with an agenda, you think?” she continued, “some kind of sinister purpose?”
I smiled. “No,” I said, “Ronald is actually a nice guy. He cares about the people around him.”
“Thank you, Shesh,” my mentor said. “Even when you hate it, you are honest. That is such a refreshing quality!”
My mentor sat forward.
“I know your views on networks, Shesh,” she said, seriously. “I know that you think they are facile and unjust and for weaklings.”
“You are wrong. I have wanted to say this before, but the time was not right. You would have ignored me. Now, you are seeing the difference between two similar capabilities, but with one multiplied by the factor of networking, and the outcomes thereof.”
“You are at the cusp of understanding how important it is to be seen, known, liked and trusted. A network is like a stage. Without one, you are part of the dark, unknown and unseen. With one, you are in the spotlight, and you are visible to the world who will yearn to see you succeed.”
I looked at her and nodded. She was right. I had spent so many years of my career not recognizing this elemental truth.
“From next week, I will teach you the art and science of networking. There are five main approaches that you will need to understand and master. Are you ready to do so?”
I nodded again. “Yes, I am,” I said.
She got up to see me to the door.
“I will leave you with this African proverb, Shesh,” she said, “If you want to go fast, go alone. If you want to go far, go with others.”
As I drove home, I recapped what I had learnt over the past three weeks.
I had wasted so much time. Enough. I was ready to expand my horizons.
****
[Note : This article is part 1 of a three part series on Networking. Today we discussed WHY. The next two articles will discuss the HOW and WHEN of Networking.]
Do send your inputs to me, either as a comment or as a PM.
Cheers | Shesh | Singapore | 22 September 2020.
Post Script :
#BillionDollarLearnings #radicaladvice #ceochronicles #purpose #mentoring #careers #career #careeradvice #careerguidance #bestadvice #personaldevelopment
(and the Mystery of the PERRfect Employee)
“Wow, I love this Japanese scotch,” said Chow Yen, “It is so smooth.”
“I am really glad.” said Anders. “I find it amazing, but I was not sure if you would like it, too.”
Faizal sipped on his orange juice. “Okay, whose turn is it today? And what is the problem we need to solve?”
“My turn,” I said, “and thanks for taking the time. Remember, when we last met, I spoke about recruiting a senior manager for our engineering services division? It’s been five weeks and almost 20 candidate interviews and we are still far from finding the right person.”
Chow Yen leaned forward. “20 interviews? Wow, that’s a lot!” Chow Yen was the General Manager of a logistics company, and ran a team of more than 500 people.
“I agree,” said Anders, “20 interviews means at least 200 candidates? That’s a lot of time and resource to fill one position.” Anders was the COO of a shipping company with operations across the world.
“I know,” I said glumly, “that is why I need the help of the Gang of Four.”
Faizal laughed. “You are not going to let that name go, Shesh?” he asked, “We sound like a set of B-movie villains!” Faizal was regional CEO of a global manufacturing company.
“If it was good enough for Sherlock Holmes, it is good enough for me!” I shot back.
The Gang Of Four is the informal group of four friends – Anders, Chow Yen, Faizal and I – which meets once every 5-6 weeks to catch up, and more importantly, to discuss issues and problems each of us was facing and to find approaches and solutions together. Today, we were in a rooftop bar just outside the CBD, enjoying the evening breeze.
“Coming to the issue at hand,” I continued, “my question is this – what qualities make up a perfect employee? What should we be looking for and testing for? Somehow, all my recruitment policies and processes don’t seem to be choosing the right people. The ones we recruit are okay functionally, but behaviourally fall well below the bar.”
“If I have to answer this, I need at least 2 more drinks,” said Chow Yen, smiling.
“This is a good problem to solve, Shesh – what qualities make up a perfect employee!” said Anders. “I know the first quality I look for. May I start?”
“Of course, Andy, go ahead!” said Faizal, leaning back.
“Whoever I hire has to be #proactive.” said Anders. “She must think ahead, take initiative and do things without being instructed or asked.”
“I agree 100%,” said Chow Yen. “I call this ‘self-management’. We must not need to tell the employee what is expected. He should know what needs to be done, do it and then after reporting completion, move to the next activity.”
“Wow,” said Faizal, “I think we are all brothers of different mothers! I feel the same way, though I call this quality ‘self-motivation’. Such an employee knows what his role is, and does what it takes. He is persistent, doesn’t get impacted by failure, and keeps moving forward towards his goal.”
“Such people are naturally positive, too,” said Anders. “They look for and at the bright side, constantly see opportunities rather than problems, and motivate and encourage the people around them.”
I was scribbling as fast as I could. “Proactive, self-managed, self-motivated, positive,” I wrote, and hoped that I would be able to read my writing later.
“I remember an amazing quote by a US Senator, #williamsprague,” said Faizal, “He said, ‘Do not wait to strike the iron when it is hot. Make the iron hot by striking it.’ That is what I call being proactive.”
“Thank you, this is great,” I said, “What’s the next quality?”
“I look for people with high #EQ – candidates who are emotionally and socially aware,” said Faizal. “They tend to be more friendly, open, responsive and flexible.”
“Very true,” agreed Chow Yen, “An emptionally intelligent employee also knows how to adapt to different situations and teams, and so, tends to be much more versatile.”
“This is a tough one for me,” said Anders, “if I have to choose between IQ and EQ, I tend to go with the former. He may not be as flexible or adaptable, but he can deliver results.”
“So are you saying that you would prefer a competent jerk?” joked Chow Yen.
“No, no,” protested Anders, “no jerks, please! EQ is important in certain roles, and less necessary in others; IQ is critical in all roles.”
“I am not so sure,” I said, “I understand where you are coming from, Andy, but in my experience, average intelligence + hard work + EQ makes for a very trainable and competent employee.”
“Fair enough,” said Anders as he digested this input, “I get where you guys are coming from.”
“I agree,” Chow Yen said, “I remember reading that ‘Emotional Intelligence is not the opposite of Intelligence. It is not the triumph of heart over head – instead, it is a unique intersection of both.’”
“Thanks, guys,” I said as I finished writing, “may I share what I believe is a really important quality?”
“The most important quality in any employee,” I said, ‘is #reliability. The candidate needs to his team and his colleagues can depend on.”
“Absolutely,” said Anders, “this is a critical quality. An employee who does not keep his commitments, or misses deadlines, or arrives late to meetings and appointments is a serious menace to his team and the organisation.”
“No disagreements here!” exclaimed Faizal. “This is a baseline requirement, especially for senior and top management. I do not promote anyone who is not known to be dependable and consistent.”
“Agree wholeheartedly,” said Chow Yen. “a reliable colleague is far more valuable than a smarter colleague who is not as reliable. A couple of months ago, I had to let one of my business managers go because he was always delivering less than he promised.”
“Have you guys heard of Wolfgang Schauble?” asked Anders. “He is one of Germany’s most senior politicians. He has often said, ‘Reliability is the pre-condition for trust’. And I think he has hit the nail on the head. I cannot trust someone who I cannot rely on.”
“That’s a great quote!” said Chow Yen. “I am going to put it up on my wall.”
“If we are done, may we move on to the next?” asked Chow Yen, after having ordered his next drink. “I have one quality that I look for carefully : #resilience. Every employee, especially in today’s crazy world, needs to be resilient. This is not a quality that is talked about much, or even understood much.”
“What do you mean by ‘resilience’?” asked Faizal, leaning forward.
“Resilience is the ability to adapt,” said Chow Yen, “a measure of a person’s mental and emotional plasticity.”
“Yes, and the ability to get hit and then get up and keep fighting,” said Anders, who is a big MMA fan.
“I agree,” I said, “Resilience is a rare and amazing quality to have. To me it connotes adaptability and agility. A resilient employee is usually a dependable and proactive one.”
“Now, I get it.” said Faizal. “And I agree – this is a great quality to have. I must note this down.”
“My Finance Director’s office has a great poster that moves me everytime I see it,” said Chow Yen, “it says, ‘My roof collapsed in last night’s storm. Now I can see the moon when I look up’.”
“Oh wow, that is beautiful!’ I said.
“Amazing quote,” said Anders, as he rose and stretched. “Gentlemen, I have to take your leave. Thanks for a wonderful evening. Shesh, will you share a recap of our discussions?”
From: vshesh@radicaladvice.net
To: anders@shipco.com; faizal@manco.com; chowyen@logco.com
Sent: Friday, January 9, 2017 10:55 PM
Subject: The Gang of Four : meeting #11
Gentlemen,
A quick recap of our discussions this evening.
The main question : ‘What qualities make up a perfect employee?’
All of us agree that the four main qualities (of a PERRfect employee!) are –
Please prepare yourselves, when we meet next, to discuss this further. How do we test for these qualities? How do I, as a prospective employee, develop these qualities?
Have a great weekend!
Best regards…
****
If these four qualities of the ‘PERRfect Employee’ resonate with you, click 👍🏻 below, and shout out “YES!” in the comments.
I hope you have enjoyed reading this instalment of CEO Chronicles. As always, I look forward to your feedback and suggestions! Please send me a message or write to me.
Cheers | Shesh | Singapore | 14 January 2020.
Post Script :
#ceochronicles #careeradvice #careers #bestadvice #hiringandpromotion #personaldevelopment #success #leadership perrfect employee perrfect employee
I looked down at the envelope in my hand. It seemed too thin to be good news. I did not want to open it. If it was what I thought it was, this would be the 7th such rejection.
Nevertheless, I girded myself and opened it, hoping that I was wrong.
Sadly, this was one of the few times in my life I was right.
“…we regret to inform you that your candidature was not successful. We wish you all the best…”
I crumpled the letter. This was a company I really liked – it would have been a dream job.
What the hell was I doing wrong?
I was doing everything the experts told me to do.
“Do your research,” they said.
“Create an amazing cv and cover letter,” they advised.
“Prove that you are versatile,” they recommended.
“Prepare for your interview diligently,” they instructed.
“Ensure that you follow-up,” they prescribed.
I followed all these ‘best practices’ even though I realized that 8 million other eager professionals were also doing exactly the same. The fact is that we were reading from the same playbook, and listening to the same ‘experts’. I was just another leaf in the Amazon rainforest.
How would I be seen? And noticed? And thought worthy of being offered a job?
What made me special? Why should a company choose me over someone equal in most if not all respects?
Lost and clueless, I did what I always did best – went to my mentor to ask for his advice.
“Okay, Shesh,” he said, after he had listened patiently to me pouring my woes. “Let me ask a hypothetical question.”
“Let us say that you were the captain of a basket ball team. One of your players leaves. You have to replace him. How would you do this most efficiently?”
“Well…” I racked my brains. “Well, yes, I would either look at good players from other teams that we have played, or I would ask my team players or the coach to recommend candidates they feel would be a good fit.”
“Very good,” he said, “and if you were the president of a prestigious social club, and wanted to add new members, would it be more efficient to put out an ad or ask your current members to recommend friends?”
“Of course I would ask the current members!” I said, without hesitation.
“Why did you respond the way you did?” he asked.
“Well, a player whose capability is known is a much better option than an unknown one. And a friend of an existing club member is more likely to fit in to the club much better. Isn’t this obvious?” I said, puzzled that he even had to ask this question.
“Very true,” he said. “Then why do you believe that organisations think any differently?”
“What?”
“Organisations are just like teams or clubs,” he said, smiling a little at my gawkish response. “They want the best fit, the best candidate, the employee who can add most value. However robust or structured their hiring process may be, wouldn’t they be more comfortable with a known quantity rather than have to test an unknown one?”
“You mean…” I started hesitantly, “You mean companies hire only through referrals and recommendations?”
“I am saying that if they have a choice, they will surely do so,” he said. “Wouldn’t you?”
I looked at him, my mind racing. Various instances ran through my head. My tennis partners; our quiz group; the intern we had just hired.
“Wow!” I exclaimed, “You are absolutely right. Almost every social and sports group I am part of is a result of recommendations and networks!”
“Our whole life is a result of networks,” he said calmly, “your parents’ choice of your school; the college you decided on; the friends you have; the woman you married; the day-care centre your son goes to. Almost every decision we take, we take after consulting people we trust, finding recommendations from forums we find credible.”
“However,” he added, “it is puzzling that when it comes to our careers, we believe we can find our dream job by shooting off applications by the dozen, and attending cold-call interviews. Companies are run by people, you know, and people behave the same outside them and in them.”
“So, finding your dream job is less about research or cvs or cover letters or interviews. Oh, all these play a part. But, it is more about you, your achievements, how well you are known, who knows you, and their perception of you. Does this make sense?”
It made sense. It made a whole lot of sense. Just because a company is run with policies and processes, that does not mean that people change the way they were conditioned to behave.
“So, what you are saying is that,” I said tentatively, “without a strong network, I have no hope of finding the job I want?”
“No,” he said, a little impatiently, “I am saying that with a wide network, with a reputation that precedes you, you can ensure that you get the dream job you want.”
“If you are a good basketball player, but no one knows of you, why will anyone choose you for their team?” he continued, “If you are a successful and likeable person, but are unknown to the social club, why will they believe you are a suitable member?”
“Remember,” he said,
“A network is like a stage. Without one, you are part of the passive audience in the dark, unknown and unseen. With one, you are in the spotlight, and you are visible to the world.”
As I walked home, I replayed the conversation in my mind. It seemed so obvious now. The 4 takeaways I left with were not just for me, but valid for anyone seeking their dream job..
Do you recall Robert Kiyosaki’s advice from CEO Chronicles # 14?
“The most successful people in the world look for networks; everyone else looks for work.”
What did you do to ensure your dream job? How did you differentiate yourself? Please share your inspiring story in the comments, it will surely serve as a guide to all those seeking their own!!
I hope you have enjoyed reading this installment of CEO Chronicles. If you want to ‘build your own stage, and shine in the spotlight’, send me a message or write to me.
Cheers,
Shesh.
(Singapore / 03 December 2019)
#ceochronicles #mentoringmatters #jobsearchadvice #radicaladvice #mentoring #success #purpose #fulfilment